[One][Two] GM Ticket Replies

[One][Two] GM Ticket Replies

This is more of a report of my testing for lfxgroove / developers.

GM ticket testing

[SIZE=4]MangosOne[/SIZE]

[LIST]
[*]Creating tickets works
[*]Replying to tickets does NOT work
[LIST]
[*]Players do not see the "You have received a ticket reply" as in wrath, either the same reply system does not exist or there is a problem somewhere. Login in/out has no effect.
[/LIST]
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MangosOne ticket system constantly shows "Your ticket will be serviced soon"

I am given the impression by the TBC client that the 2 box GM reply window does exist in TBC as in Wrath.


[SIZE=4]MangosTwo[/SIZE]

[LIST]
[*]Creating tickets works
[LIST]
[*]Replying to tickets works - BUT is very slow and took over 5 minutes to appear on my test player's screen
[/LIST]
[/LIST]

[LIST]
[*]Need more help button - Players clicking need more help button overwrites the original ticket and the players reply appears as a new ticket in the queue!
[*]There is no survey shown to the player
[*]GM reply to "Need more help" - GM reply does NOT appear even if notified as a GM that the ticket has been updated.
[/LIST]